000025115 - RSA SecurID USB 6100 Token failure: card reader not found

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000025115
Applies ToTo check the version of the smart card driver you currently use, use the Device Manager to access the system properties of your hardware.

To access the Device Manager:
  1. Choose Start --> Settings --> Control Panel
  2. Double click System, click the Hardware tab, and click Device Manager
  3. Expand the e-gate USB Smart Cards, e-gate Virtual Reader Enumerators, and Smart card readers to see the e-gate devices
  4. Right click on each device and choose Properties from the right-click menu
  5. Click the Driver tab to review the driver properties, including the driver version
IssueRSA SecurID USB 6100 Token failure: card reader not found
How to install the Schlumberger e-gate device with RSA SecurID Passage 3.5.1
Failures reprorted: "card reader not found" or "card in backwards"
CauseSchlumberger's version 2.0 driver for the e-gate device  was installed. This version was removed from the Microsoft update sites per RSA's request. However, the driver has been known to reappear on the update sites, and has shown up on end user machines.
ResolutionIf you use Windows XP and you accidentally update your existing e-gate version 1.10 driver with version 2.0, you can use Device Manager to roll back the 2.0 driver and replace it with your previous driver by browsing to the e-gate 1.10 folder on your computer. However, if you do not have an existing e-gate 1.10 driver on your Windows XP operating system or you use Windows 2000, you must use Device Manager to uninstall the e-gate 2.0 driver from each e-gate device. The e-gate devices are: e-gate USB smart card reader, e-gate virtual reader enumerator, and e-gate USB smart card. You must roll back or uninstall the 2.0 driver from each e-gate device in the order shown in the following procedure.

Follow these steps to roll back or uninstall the e-gate 2.0 driver from each e-gate device:
  1. Choose Start --> Settings --> Control Panel
  2. Double click System, click the Hardware tab, and click Device Manager
  3. Locate and expand Smart card readers. Then, right click e-gate USB Smart card reader, choose Properties from the right click menu, and click the Driver tab.
  4. Do one of the following:
    • To roll back the 2.0 driver to the 1.10 driver on your computer, click Roll Back Driver and browse to the e-gate 1.10 folder
    • To uninstall the 2.0 driver, click Uninstall
  5. Click OK
  6. Locate and expand e-gate Virtual Reader Enumerators. Then, right click e-gate Virtual Reader Enumerator, choose Properties from the right click menu, and click the Driver tab
  7. Repeat steps 4 and 5
  8. Locate and expand e-gate USB Smart Cards. Then, right click e-gate USB Smart Card, choose Properties from the right click menu, and click the Driver tab
  9. Repeat steps 4 and 5
  10. If you have successfully rolled back each e-gate device to the e-gate 1.10 driver, you have completed the procedure, and you can now use your 6100 USB token. If you uninstalled the e-gate 2.0 driver, you now need to manually delete the remaining e-gate 2.0 .inf files, their corresponding .PNF files, and the e-gate .sys files from your computer. See the following procedure for details.

Follow these steps to manually delete the e-gate version 2.0 .inf, .PNF, and .sys files after you uninstall the 2.0 driver from each e-gate device:

  1. Look in the WINNT\inf (for Windows 2000) or WINDOWS\inf (for Windows XP) directory and search for oem*.inf
  2. Open each oem*.inf file and look through the beginning of the file for the words "egate" and "DriverVer=date, 2.0.0.0" to ensure you located an e-gate version 2.0 driver file. If you do not see those identifiers, you do not need to delete that file.
  3. Delete all the e-gate version 2.0 .inf files and all the .PNF files with matching file names in that directory (for example, oem8.inf and oem8.PNF)
  4. Look in the WINNT\system32\drivers (for Windows 2000) or WINDOWS\system32\drivers (for Windows XP) directory and look for the egate*.sys files. Then hover your pointer over the file name to access file details and identify the version 2.0 files.
  5. Delete the version 2.0 egate*.sys files (for example, egate.sys, egatebus.sys, egatedr.sys)
  6. Unplug your 6100 USB token from its USB port, then plug it in again - the Found New Hardware Wizard appears
    NOTE: If you do not see the Wizard, ensure you have removed all the e-gate 2.0 files. If necessary, remove any remaining files and repeat this step.
  7. Install the e-gate 1.10 driver supplied on the RSA SecurID Passage 3.5 or 3.5.1 CD by following the prompts in the Found New Hardware Wizard. For example, you may need to browse to the folder that contains the e-gate 1.10 driver.
  8. Repeat steps 6 and 7 for each USB port you plan to use with your USB 6100 token. For example, if your computer has two USB ports, install the e-gate 1.10 driver for each one. If you use a laptop with a docking station, install the e-gate 1.10 driver for each USB port you plan to use on the laptop and the docking station.
  9. If you see a prompt to overwrite newer files, click Yes to overwrite them. Since the e-gate 1.10 driver is an unsigned driver, you also see a warning message during the installation. NOTE: Unsigned drivers are pending certification by Microsoft at the time the manufacturer released the driver. On Windows 2000, you will see a warning in a Digital Signature Not Found dialog box. On Windows XP, you will see a warning in a Hardware Installation or Software Installation dialog box.
  10. Click Yes (on Windows 2000) or Continue Anyway (on Windows XP) to complete the installation

    Important:

    If your computer uses the Automatic Updates service to access the latest software from the Microsoft Windows Update Web site, your system may update your installed driver to an incompatible driver. If you log in with administrative privileges, you can access your system settings and select the option to have your system prompt you before installing any updates. This way, you can review the update list and accept or deny downloads.

    To activate a system prompt to review downloads, choose Start --> Settings --> Control Panel. For Windows 2000, double click Automatic Updates. For Windows XP, double click System and click the Automatic Updates tab. Select the Keep my computer up to date option. Then choose the Notify me before downloading any updates setting and click OK.
Legacy Article IDa19374

Attachments

    Outcomes