000025158 - Remote Administration reports a version mismatch error after upgrading to patch 1

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025158
Applies ToRSA ACE/Server 5.1.1 (no longer supported as of 7-14-2006)
Microsoft Windows 2000
Microsoft Windows NT
Remote Administration
Remote Administration and ACE/Servers are on different operating systems
RSA ACE/Server 5.2 patch 1
IssueRemote Administration reports a version mismatch error after upgrading to patch 1
Error: "version mismatch" after upgrading to RSA ACE/Server 5.1 patch 1
CausePatch 1 edits a registry entry under HKEY_LOCAL_MACHINE\SOFTWARE\SDTI\ACESERVER\CurrentVersion. In Windows 2000, this entry is Patch, and in Windows NT is PATCH. This difference in case causes Remote Administration to report the mismatch.
ResolutionTo correct this issue, change the registry entry to match on both sides. This may be fixed in a later patch.
WorkaroundUpgraded primary, replicas, and Remote Admins to patch 1
Legacy Article IDa18314

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