000025226 - Microsoft Internet Information Services (IIS) 6.0 hangs (hang dump) at peak load times with RSA ClearTrust Agent 4.6 for Microsoft Internet Information Services (IIS) 6.0

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000025226
Applies ToRSA ClearTrust Agent 4.6 for Microsoft Internet Information Services (IIS) 6.0
Microsoft Windows Server 2003
IssueMicrosoft Internet Information Services (IIS) 6.0 hangs (hang dump) at peak load times with RSA ClearTrust Agent 4.6 for Microsoft Internet Information Services (IIS) 6.0
CauseThere instances where, at time of heavy load, the Microsoft Internet Information Services (IIS) server process(es) will utilize very high CPU cycles, and can cause the server to crash (creating a hang dump). This a know issue with IIS 6.0. Microsoft has made two fixes available to address this problem.
ResolutionContact Microsoft Support and request the fixes for MS Q892988 and Q893360. Follow the instructions for proper installation.
Legacy Article IDa25585

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