000021367 - How to add RSA ClearTrust Agent 4.5 for Microsoft Internet Information Services (IIS) .DLL file to ISAPI filter list

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021367
Applies ToRSA ClearTrust Agent 4.5 for Microsoft IIS
Microsoft Windows 2000 SP4
Microsoft Internet Information Server (IIS) 5.0
Microsoft Internet Information Server (IIS) 6.0
IssueHow to add RSA ClearTrust Agent 4.5 for Microsoft Internet Information Services (IIS) .DLL file to ISAPI filter list
ISAPI filter list does not contain a reference to ISAPI filter for RSA ClearTrust Agent 4.5 for Microsoft IIS
CauseThe ISAPI filter entry in the IIS MMC tool is not present. This could be due to an installation error, or it was somehow corrupted and resulted in its entry no longer being present in the ISAPI filter list.
ResolutionTo manually add the ISAPI filter, open up the MS IIS MMC tool and right mouse click on the highest node for the IIS Web server and select properties. Then click edit in the master properties section, then select the ISAPI filters tab. Click Add and browse for the ct_iis50_agent.dll (ct_iis60_agent.dll file for IIS 6.0) within the ClearTrust agent installation folder>\lib directory and supply the name for the filter. Click OK when completed. The ISAPI filter should now be in the list.
 
The priority level is set within the webagent.conf file using the parameter:

  Cleartrust.agent.iis.priority=HIGH or MEDIUM or LOW
Legacy Article IDa22645

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