000018255 - Sporadic 'Node verification failed' error messages in AM activity monitor

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000018255
Applies ToJava authentication API 5.0.3
IssueSporadic "Node verification failed" error messages in AM activity monitor
In Java auth API debug log: "Error sending request: com.rsa.ace.techservice.udpserver.AUTHa1: No server available"
Cause

When using older versions of the Java Authentication API (pre-build 159) it is possible that authentication transactions fail with a "Node verification failed" message appearing in Authentication Manager's activity log.

Also, messages like the following might be appearing in the Java authentication API debug log:

[2006-09-21 16:13:37,843] main - Error sending request: com.rsa.ace.techservice.udpserver.AUTHa1: No server available:

The later error message might be caused by an sdopts.rec file containing servers of priority 1. (USESERVER=<IP address>,1)

Resolution

Please contact customer support and ask to obtain the Java Auth API 5.0.3 build 172 or newer.

All issues mentioned above have been fixed in build 172 or newer.

Legacy Article IDa37452

Attachments

    Outcomes