|Applies To||Keon Certificate Authority 6.0.2|
Keon Certificate Authority 6.5.1
Microsoft Windows 2000
Sun Solaris 2.8
|Issue||SMTP issues with certificate enrollment in Keon Certificate Authority|
SMTP issues with certificate enrollment when using form-based enrollment method. Getting SMTP error from KEON CA stating the SMTP server is not available. The SMTP server is available but not responding back with a success response within the Keon CA acceptable parameter.
|Cause||SMTP server is available but not responding back with a success response within the time period expected by the Keon CA response parameter|
|Resolution||- To correct this issue in RSA Keon Certificate Authority 6.0.2, download KCA 6.0.2 hot fix build 122 from RSA SecurCare Online at this location or contact RSA Security Customer Support.|
- To correct this issue in RSA Keon Certificate Authority 6.5.1, download KCA 6.5.1 hot fix build 254 at this location or contact RSA Security Customer Support.
A new configuration item SmtpServerTimeout can be added to the \<installed-dir>\WebServer\conf\rsakeon.conf file. This configuration item is optional; that is, if you do not add it to the configuration file explicitly, a value of 20 is used.
To configure a response time-out, add the following line to the end of rsakeon.conf:
SmtpServerTimeout = <time>
where <time > is an integer representing the number of seconds to wait. The default value is 20.
For example, to set a time-out of 60 seconds, add the following line:
SmtpServerTimeout = 60
|Legacy Article ID||a23227|