000021481 - SMTP issues with certificate enrollment in Keon Certificate Authority

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000021481
Applies ToKeon Certificate Authority 6.0.2
Keon Certificate Authority 6.5.1
Microsoft Windows 2000
Sun Solaris 2.8
IssueSMTP issues with certificate enrollment in Keon Certificate Authority
SMTP issues with certificate enrollment when using form-based enrollment method. Getting SMTP error from KEON CA stating the SMTP server is not available. The SMTP server is available but not responding back with a success response within the Keon CA acceptable parameter.
CauseSMTP server is available but not responding back with a success response within the time period expected by the Keon CA response parameter
Resolution- To correct this issue in RSA Keon Certificate Authority 6.0.2, download KCA 6.0.2 hot fix build 122 from RSA SecurCare Online at this location or contact RSA Security Customer Support.

- To correct this issue in RSA Keon Certificate Authority 6.5.1, download KCA 6.5.1 hot fix build 254 at this location or contact RSA Security Customer Support.

A new configuration item SmtpServerTimeout can be added to the \<installed-dir>\WebServer\conf\rsakeon.conf file. This configuration item is optional; that is, if you do not add it to the configuration file explicitly, a value of 20 is used.

To configure a response time-out, add the following line to the end of rsakeon.conf:

    SmtpServerTimeout = <time>

where <time > is an integer representing the number of seconds to wait. The default value is 20.

For example, to set a time-out of 60 seconds, add the following line:

    SmtpServerTimeout = 60
Legacy Article IDa23227

Attachments

    Outcomes