000021238 - Synch job shows 'LDAP search error - [LDAP search] Referral hop limit exceeded' in RSA ACE/Server 5.2

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021238
Applies ToRSA ACE/Server 5.2
Microsoft Windows 2000 Server SP4
Microsoft Active Directory
IssueSynch job shows "LDAP search error - [LDAP search] Referral hop limit exceeded" in RSA ACE/Server 5.2
On the LDAP synch job, the 'Base DN' shows as: cn=Users,dc=rsa.com
Resolution
To correct this issue, change the 'Base DN' to: cn=Users,dc=rsa,dc=com
Legacy Article IDa21786

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