000018078 - Silent install does not complete  creates log file with error code

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018078
Applies ToSilent install of RSA ACE/Agent 4.3.3 for Windows NT
RSA ACE/Agent 4.3.3 for Windows NT (no longer supported as of 3-3-2003)
RSA ACE/Agent 4.4.1 for Windows NT (no longer supported as of 3-3-2003)
IssueSilent install does not complete, creates log file with error code
CausePathnames in the *.iss file must be specified as UNC paths and refer to a network share
ResolutionCheck the path and filename of command line and .iss files carefully and make sure share information is correct.
For example, for a pc called "computer" with a sharename "share", the *.iss file will contain the following entries:

[RootCert-0]
RootCert=\\computer\share\sdroot.crt

[SdConf-0]
SdConf=\\computer\share\sdconf.rec

A sample logfile from a good install will appear as follows:
[InstallShield Silent]
Version=v5.00.000
File=Log File
[Application]
Name=ACE/Agent for Windows NT
Version=4.3.3 [011]
Company=SDTI
Lang=0009
[ResponseResult]
ResultCode=0

If the ResultCode is non-zero, the installation was not successful.
Legacy Article ID6.0.636214.2661973

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