000021852 - Seeing many messages in .LG files in RSA ACE/Server 5.2

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021852
Applies ToRSA ACE/Server 5.2
UNIX (AIX, HP-UX, Solaris)
All Microsoft Windows Platforms
ProControl utility
IssueSeeing many messages in .LG files in RSA ACE/Server 5.2
Error: "Registry error 5: Could not create the 'PROGRESS' key for the Event Viewer. (5175)" in RSA ACE/Server 5.2
CauseRegistry keys that control Progress logging to the Event Viewer have been deleted, or system is unable to write because of a lack of disk space
ResolutionUsing ProControl to start and stop the databases on a Microsoft Windows system, Progress writes information to the database log and to the  Event Viewer. The Event Viewer has options to modify how large the log can grow and what it should do if it reaches the maximum size. If the log is not large enough to accept a reference sent by ProControl, it may give the 5175 error.

NOTE: The default size for the Event Viewer log is 512 KB. If the user is running a database with a large amount of activity or several databases, this may not be sufficient.

If the registry keys necessary for Progress to control the logging to the Event Viewer have been deleted, check in the following location for the Identifier names entered when first configuring ProControl to govern the databases.

If 4GL is installed on the machine, registry will have the following entry:

    HKEY_LOCAL_MACHINE\SOFTWARE\PSC\PROSERVICES\(version)\Databases

If the identifier names are not listed, make sure the user is logged in as the Administrator or Domain Administrator and then consider trying to uninstall and reinstall Progress on the machine.

NOTE: If this write failed because of disk space, find the remote administrator and clean the event viewer log file
Legacy Article IDa25347

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