000023863 - Shiva LANRover VPN fails with 'Node Verification' in ACE log

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000023863
Applies ToRSA ACE/Server
Shiva LANRover VPN
IssueAuthenticate to ACE/Server from Shiva LANRover VPN
Error: "Node verification failed" in ACE/Server logs
User receives "Access denied"
No users can authenticate.
ResolutionTo restore SecurID authentication service to the Shiva LANRover VPN client, refer to the fix described in:
How to clear the node secret after a node verification failure
WorkaroundAdded or modified the properties for the Shiva LANRover VPN in the ACE/Server database.
Legacy Article ID1.0.338045.2181026