000018648 - SecurRemote fails to allow users to authenticate

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018648
Applies ToRSA ACE/Server 4.1 (no longer supported as of 2-1-2004)
Sun Solaris 2.8
Nokia CheckPoint NG
Check Point SecurRemote (4.1 and NG)
Check Point SecurClient (4.1 and NG)
IssueSecurRemote fails to allow users to authenticate
Message returned when using SecurRemote and SecurID authentication:
Negotiation with firewall at site <IP address> has failed.
Access Denied for user <username> by SecurID.
No changes have been made to the configuration and users used to be able to authenticate
Nokia firewall has not been rebooted in over 1 year
CauseACE/Server has received the authentication but the packet was bad and rejected
ResolutionReboot the Nokia Checkpoint, to reinitialize the firewall.
Legacy Article IDa9660

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