000021860 - Server crashing with RSA ClearTrust Agent 4.6 for Microsoft IIS

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021860
Applies ToRSA ClearTrust Agent 4.6 for Microsoft IIS
Microsoft Windows 2000 Server SP3
Microsoft Internet Information Services (IIS) 6.0 on Microsoft Windows Server 2003
IssueServer crashing with RSA ClearTrust Agent 4.6 for Microsoft IIS
IIS web server crashes intermittently
CauseThere is a known defect in the RSA ClearTrust Agent 4.6 memory management portion of the code, which can cause heap corruption and ultimately IIS crashes
ResolutionThis issue has been resolved in a hot fix for RSA ClearTrust Agent 4.6 for Microsoft Internet Information Services (IIS) 6.0. Contact RSA Security Customer Support to obtain hot fix 4.6.0.49, or request the latest fix level (which is cumulative, and contains fixes from previous fix levels). Follow the instructions in the provided Readme file for proper installation.
Legacy Article IDa25452

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