000015240 - Proxy Server fails to start

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000015240
Applies ToAuthentication Manager 7.1
Appliance 3.0
IssueProxy Server fails to start
Stale NFS file handle
Cause

The Proxy Server service cannot write to the proxy_server.out log due to a stale file handle. A file handle becomes stale when the file or directory is deleted by the system or another user while it is still iin use.

Typically the stale file handle error will be seen when some command is run that looks at the file handle. An example would be running ls -l (a detailed directory listing) in the directory in which the file with the stale handle exists.

Resolution

fsck needs to be run on the system to remove the stale file handle. As fsck cannot be run on a mounted filesystem you will need to use a Live CD. If this is an appliance it is important to know that the system will not complete reboot - have your Live CD prepared prior to reboot.

Customer Support can supply Solution a45459 which provides instructions on running fsck on the Appliance 3.0

NotesIt should be noted that while this solution is geared to the Proxy Server service the root cause is the stale file handle. Other services may also fail to start if a critical log file cannot be written to because of this problem - an example would be the database service not being able to write to the alert log.
Legacy Article IDa54708

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