000021316 - How to avoid database collisions when using RSA ACE/Server Administration API

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021316
Applies ToRSA ACE/Server Administration API
All platforms
IssueHow to avoid database collisions when using RSA ACE/Server Administration API
Admin API functions that update the Token or User table (for example Sd_SetPin, Sd_EnableToken, Sd_SetUserExtension) may return an error code indicating failure to update the record or failure to obtain a database token
CauseThe periodic primary/replica reconciliation process can temporarily prevent other processes from making database updates
ResolutionThis issue is resolved in a hot fix for RSA ACE/Server 5.1.1. To obtain this fix, contact RSA Security Customer Support and reference hot fix tst00040897. This fix adds additional apidemon.ini parameters RETRIES and RETRYDELAY that allow the Administration API to delay a specified number of milliseconds and retry the failed update.
Legacy Article IDa22302

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