000021385 - RSA ClearTrust 5.5.2 log server displays Netscape (81) errors when LDAP server is down

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021385
Applies ToRSA ClearTrust 5.5.2
Critical Path Directory Server 4.1
IssueRSA ClearTrust 5.5.2 log server displays Netscape (81) errors when LDAP server is down
When the Auth server is unable to contact the LDAP server, an exception is seen in the log server:

Error: LDAPConnectionManager.isConnectionValid -
Got LDAPException : netscape.ldap.LDAPException: Server or network error
(81); Cannot contact LDAP server
CauseCleartrust shares a common LDAP data abstraction layer code for most data adapters (iPlanet, Critical Path, etc). This layer imports the Netscape Classes, and their error messages. Error 81 comes from the Netscape interface SERVER_DOWN - public static final int SERVER_DOWN (81) The LDAP server cannot be contacted.
ResolutionThis is the expected behavior. The name "Netscape" in the error message may be ignored.
Legacy Article IDa22718

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