000021400 - How to configure RSA SecurID Web Express 1.2 with Sybase SQL server

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000021400
Applies ToRSA SecurID Web Express 1.2
Sun Solaris 2.8
Sun Solaris 2.9
Sybase 12.5
IssueHow to configure RSA SecurID Web Express 1.2 with Sybase SQL server
Attempting to deploy tokens fails with invalid value for the token serial number field.

- Users request a token

- Admin approves request

- User attempts to activate token

- Activation fails with an error reported in log file: "invalid value" for the token serial number

- Administrator does not have option to deploy unassigned tokens

- User does not have option to enter a token serial number. The field is not writable on the activation page.
ResolutionThis issue is resolved in a hot fix for RSA SecurID Web Express. To obtain this fix, contact RSA Security Customer Support and reference hot fix tst00041466.

RSA Security Customer Support will also provide the scripts to be run against the Transaction and Archive Sybase databases to create the appropriate tables.
Legacy Article IDa22788

Attachments

    Outcomes