on Jun 16, 2016Article Content
| Article Number | 000021400 |
| Applies To | RSA SecurID Web Express 1.2 Sun Solaris 2.8 Sun Solaris 2.9 Sybase 12.5 |
| Issue | How to configure RSA SecurID Web Express 1.2 with Sybase SQL server Attempting to deploy tokens fails with invalid value for the token serial number field. - Users request a token - Admin approves request - User attempts to activate token - Activation fails with an error reported in log file: "invalid value" for the token serial number - Administrator does not have option to deploy unassigned tokens - User does not have option to enter a token serial number. The field is not writable on the activation page. |
| Resolution | This issue is resolved in a hot fix for RSA SecurID Web Express. To obtain this fix, contact RSA Security Customer Support and reference hot fix tst00041466. RSA Security Customer Support will also provide the scripts to be run against the Transaction and Archive Sybase databases to create the appropriate tables. |
| Legacy Article ID | a22788 |