000017737 - RSA NetWitness Informer Problems on Non-US English Windows Server Installations

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000017737
Applies ToRSA NetWitness NextGen
RSA NetWitness Informer
Microsoft Windows Server
IssueRSA NetWitness Informer Problems on Non-US English Windows Server Installations.
You encounter problems when attempting to run Informer on non-US English versions of Windows Server.  Some functionality may not be present.

Example error messages:  (DashboardChart) Exception in SetRuntimeStats - Error converting data type varchar to float

Resolution
RSA NetWitness Informer 2.0.5.x is currently supported on US English editions of Windows ONLY.  If you have installed Informer on any other locale and are experiencing problems, you must reinstall Informer on a US English edition of Windows Server. Internationalization support for Informer will be available in a future release.

Please change your Informer appliance locale settings to en-US per the attached PDF document.
Legacy Article IDa59762

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