000021310 - RSA ACE/Server port mappings disappear from etc\Services file after reboot; RSA ACE/Server doesn't start

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021310
Applies ToRSA ACE/Server 5.2
Microsoft Windows Server 2003
Veritas Backup Exec client 9.x is installed
IssueRSA ACE/Server port mappings disappear from etc\Services file after reboot; RSA ACE/Server doesn't start
CauseStarting with Backup Exec 9.0, Network Data Management Protocol (NDMP) was implemented as the protocol for data transfer during backups. By default, NDMP uses port 10000 to maintain a "control" connection between the media server and the remote server being backed up. In some environments, administrators may need to have the NDMP control connection use a port other than port 10000. In those environments, the method used to specify a different port for NDMP is to place an entry in the services file, configuring NDMP with the alternate port number.

In this same environment, where the administrator changed the port of NDMP, if a remote Intelligent Disaster Recovery (IDR) was attempted, the remote server and the Backup Exec media server would fail to connect due to the Backup Exec media server attempting to connect with the remote server on the newly-specified NDMP port. Meanwhile, the remote server would be waiting for a connection from the Backup Exec media server on the default port 10000.

In an attempt to remedy the problem, starting with Backup Exec 9.1, Backup Exec replaces the services file with the original services file during a System State backup of any server being protected with IDR. Thus, if the file is edited, the changes appear to get deleted.
ResolutionTo prevent this file replacement from occurring, please apply Hotfix 14 for Backup Exec 9.1 available on Veritas' support Web site at http://support.veritas.com/docs/266681.
Legacy Article IDa22284