000022511 - Receives an error while installing the RAC middleware software

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022511
Applies ToRSA Authenticator Client (RAC) 2.0
Microsoft Windows Server 2000 SP4
RSA SecurID SID800 Authenticator (USB token)
IssueReceives an error while installing the RAC middleware software
Presence of a third-party Gina on the machine
When installing the RSA Middleware software, customer is getting a GINA error.
Since this is Middleware and not RAC, GINA should not matter.
CauseInstaller was calling 'InitGina' which was not required for RAC Middleware
ResolutionContact RSA Customer Support and request RAC client 2.0.1 build 270 and higher.
NotesBZ 100552
Legacy Article IDa38784

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