000020133 - RSA ACE/Agent 1.1 for Netscape administration applet window fails to display information (it's blank)

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020133
Applies ToRSA ACE/Agent 1.1 for Netscape
iPlanet Directory Server
IssueRSA ACE/Agent 1.1 for Netscape administration applet window fails to display information (it's blank)
CauseAdministrator inadvertently turned off RSA SecurID authentication. By default, RSA ACE/Agent protection is enabled, and thus provides the required "authentication" to allow access to the administration applet.
ResolutionTo restore the SecurID challenge, edit the file netscape_install_directory\plugins\aceagent\aceagent.cfg. For more information, refer to the Readme file.
Legacy Article IDa14796

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