000022638 - RSA Authentication Agent 5.3 for Web for Microsoft Internet Information Services (IIS) does not appear in Add/Remove Programs for all users

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000022638
Applies ToRSA Authentication Agent 5.3 for Web for Microsoft IIS
IssueRSA Authentication Agent 5.3 for Web for Microsoft Internet Information Services (IIS) does not appear in Add/Remove Programs for all users
Only the user who installed RSA Authentication Agent 5.3 for Web for Microsoft Internet Information Services (IIS) can see the entry for the Agent in Add/Remove Programs. Therefore, this is the only user who can uninstall the Agent.
CauseThe MSI installer for RSA Authentication Agent 5.3 for Web for Microsoft Internet Information Services (IIS) was configured to install for the Current User Only, thereby causing this behavior
ResolutionThis issue is resolved in a hot fix for RSA Authentication Agent 5.3 for Web  for Microsoft IIS. Contact RSA Security Customer Support to obtain the hot fix ID23937.

NOTE: Because the issue is with the MSI package, this hot fix consists of a new install package. Therefore, to apply the hot fix, you must uninstall the current agent and then reinstall with this new package.
Legacy Article IDa29748

Attachments

    Outcomes