000021553 - RSA SecurID Web Express Request Status shows zero active requests

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021553
Applies ToRSA SecurID Web Express 1.2
Microsoft Windows Server 2003
IssueRSA SecurID Web Express Request Status shows zero active requests
Logged in to RSA SecurID as administrator responsible for cost center
When managing the cost centers, it shows "Research & Dev       Edit     admin      admin"
RSA SecurID Web Express administrator home page shows the "Request Status:" as "0"
When viewing the "Transactions" database manually, it shows many requests for the cost center
CauseIn some cases, the import of the RSA SecurID Web Express transaction database may import some items incorrectly. Open the transaction database and view the "Costcenters" table. Check 'Cost_center' name. In this case, it shows "Research & Dev".
ResolutionTo correct this issue, manually modify the Cost Center name on the database to the correct one, e.g.:

"Research & Dev" to "Research & Dev".
Legacy Article IDa23568