|Applies To||RSA SecurID Web Express 1.2|
Microsoft Windows Server 2003
|Issue||RSA SecurID Web Express Request Status shows zero active requests|
Logged in to RSA SecurID as administrator responsible for cost center
When managing the cost centers, it shows "Research & Dev Edit admin admin"
RSA SecurID Web Express administrator home page shows the "Request Status:" as "0"
When viewing the "Transactions" database manually, it shows many requests for the cost center
|Cause||In some cases, the import of the RSA SecurID Web Express transaction database may import some items incorrectly. Open the transaction database and view the "Costcenters" table. Check 'Cost_center' name. In this case, it shows "Research & Dev".|
|Resolution||To correct this issue, manually modify the Cost Center name on the database to the correct one, e.g.:|
"Research & Dev" to "Research & Dev".
|Legacy Article ID||a23568|