000021257 - RSA SecurID Software Token does not work with Nortel on Windows 98

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021257
Applies ToRSA SecurID Software Token 3.0.3
Microsoft Windows 98 SE
IssueRSA SecurID Software Token does not work with Nortel on Windows 98
Error:  "Failed to load the SoftID Token. Verify that it is installed correctly." when launching Nortel VPN Client
ResolutionVerify the path on the Windows 98 machine. Type the path to "RSA SecurID Software Token" in a command prompt (e.g. C:\Program Files\RSA Security\RSA SecurID Software Token). Due to the space in the directory name, the path variable will not have the correct path.

Edit the file Autoexec.bat on the Windows 98 machine. Add double quotes around "C:\Program Files\RSA Security\RSA SecurID Software Token" and save the file. Then download the most recent version of Nortel VPN client and install it (version 4.65 and greater will function properly).
Legacy Article IDa21878

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