000021474 - RSA SecurID Web Express 1.2 GUI hangs submitting a registration request

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000021474
Applies To
Submit button

RSA SecurID Web Express 1.2
Spyware

Popup blocker

Pop-up blocker
IssueRSA SecurID Web Express 1.2 GUI hangs submitting a registration request
Problem occurs when the user clicks on the "submit" button
Cause
Client Browser machine is running Spyware or popup blocker
Resolution
To correct this issue, disable the Spyware popup blocker. This is currently not a qualified configuration with RSA SecurID Web Express.
Legacy Article IDa23106

Attachments

    Outcomes