000020272 - How to decrypt replacement seed file from Asia Pacific Token Warranty Replacement

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000020272
Applies ToInstructions provided refer to using a Command Window and run the cnnnnnn.exe from the command line
Microsoft Windows 2000
Microsoft Windows NT 4.0
IssueHow to decrypt replacement seed file from Asia Pacific Token Warranty Replacement
Error: "An error occurred during decryption." when trying to decrypt seed file
Error: "Please refer to the system log file for more details."
ResolutionRather than running the cnnnnnn.exe from a command line, simply double click the cnnnnnn.exe file from Windows Explorer and put in the decrypt key as provided. This file should now decrypt successfully and a cnnnnnn.asc seed file created as a result.

NOTE: Cnnnnnn is the call number quoted for the warranty replacement, and may be found on the on the paperwork supplied with the replaced tokens
Legacy Article IDa15618

Attachments

    Outcomes