000022260 - RSA SecurID Web Express slows down after several days of activity

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022260
Applies ToRSA SecurID Web Express 1.2
IssueRSA SecurID Web Express slows down after several days of activity
RSA SecurID Web Express pages take a long time to load
RSA SecurID Web Express server slows to a crawl after several days. Once the problem occurs, Web Express is still accessible, but all pages take up to 2 minutes to load. The only way to resolve this problem is to stop and restart the Web Express service.
CauseIn certain circumstances, RSA SecurID Web Express may attempt to open additional connections to the database after some event. There is no indication as to what this event is that precipitates the initialization of additional database connections. But once this event happens and the first attempt to open an additional database connection is made, the system is slow from that point forward.
ResolutionThis problem has been addressed in a fix for RSA SecurID Web Express under defect #tst42691. Please contact RSA Security Customer Support to obtain the hot fix.

In the meantime, use the following steps as a workaround:

1. Stop Web Express

2. Replace the files to /rsaswe/web-inf/lib/ directory

3. Start Web Express
Legacy Article IDa27726