000022183 - RSA SecurID logon fails with warning 'Security log is full'  then user returns/loops to Ctrl-Alt-Del prompt

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022183
Applies ToRSA Authentication Agent 6.0 for Microsoft Windows
Microsoft Windows XP
RSA Local Authentication Client 6.0
IssueRSA SecurID logon fails with warning "Security log is full", then user returns/loops to Ctrl-Alt-Del prompt
PASSCODE accepted
User can logon if they are not part of the challenge group
CauseWindows XP logon shows error that the system security log is full
ResolutionTo correct this issue, clean out the security log by logging in as a non-challenged administrator.

To avoid this in the future, set the event viewer to overwrite the logs by launching Event Viewer > Actions > Properties > General tab > overwrite as needed.
Legacy Article IDa27306

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