000022307 - RSA SecurID authentication does not work with RSA ClearTrust

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022307
Applies ToRSA ClearTrust Agent
RSA SecurID Authentication
IssueRSA SecurID authentication does not work with RSA ClearTrust
After keying in RSA SecurID credentials, RSA ClearTrust Agent forwards user to BASIC logon page; SecurID monitor does not show any activity
CauseThe parameter cleartrust.agent.externalize_forms is set to True
ResolutionTo correct this issue, set cleartrust.agent.externalize_forms=False:

# Indicates whether forms are processed internally or externally. If set to 'True',
# the Agent will not perform special processing of POST requests to login
# forms, and the requested page (typically an ASP or JSP file that is using the RSA
# ClearTrust Runtime API) must process the POST and authenticate the user. When set to
# 'False', the request is handled internally by the Agent.
#
# Allowed Values:
#   True
#   False
#
cleartrust.agent.externalize_forms=False
Legacy Article IDa27882

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