000022148 - RSA SecurID Web Express server hangs during startup

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022148
Applies ToRSA SecurID Web Express 1.2
RSA SecurID Web Express 1.2.1
IssueRSA SecurID Web Express server hangs during startup
"12:00:00 main Starting Initialization of ACE Client" is the last entry in the file RSAWebExpress\JRun\logs\default-out.log
CauseOn high performance and multiple CPU systems, there is a potential threading issue in the aceclnt.dll shipped with RSA SecurID Web Express that could cause it to hang during initialization. If the line "main Starting Initialization of ACE Client" in the file RSAWebExpress\JRun\logs\default-out.log line **is not** immediately followed by the line "main ACE Client Initialization Complete", contact RSA Security Customer Support to obtain an updated .DLL file.
ResolutionTo correct this issue, replace the aceclnt.dll in RSAWebExpress\JRun\servers\default\rsaswe\lib with an updated one from RSA Security Customer Support.
Legacy Article IDa27020

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