|Applies To||RSA ACE/Server 5.2|
RSA Authentication Manager 6.0
RSA SecurID SID800 Authenticator
|Issue||RSA SecurID SID800 Authenticators fail to import into RSA ACE/Server database|
RSA SecurID SID800 Authenticator seed records discarded during Token Import
During import of RSA SecurID SID800 Authenticator seed records, the Import Status Screen reports the following:
Number of Tokens Imported: 0
Number of Tokens Discarded: <# of tokens in your tokens.xml file>
This screen appears without seeing the option to Overwrite or Discard Duplicate Records. This indicates that the tokens are not able to be imported into the ACE/Server database.
|Cause||You are attempting to load RSA SecurID SID800 Authenticators into either RSA ACE/Server 5.2 or RSA Authentication Manager 6.0. Support for RSA SecurID SID800 Authenticators is not available until you apply patch 1 to your installation of RSA ACE/Server 5.2 or patch 2 for RSA Authentication Manager 6.0.x.|
|Resolution||Support for RSA SecurID SID800 Authenticators is not available until you apply patch 1 to your installation of RSA ACE/Server 5.2 or patch 2 for RSA Authentication Manager 6.0.x. To obtain these patches, visit RSA SecurCare Online.|
NOTE: This patch must be applied to your Primary, your Replica(s), and all Remote Administration Clients.
|Legacy Article ID||a26784|