000022097 - RSA SecurID SID800 Authenticators fail to import into RSA ACE/Server database

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022097
Applies ToRSA ACE/Server 5.2
RSA Authentication Manager 6.0
RSA SecurID SID800 Authenticator
IssueRSA SecurID SID800 Authenticators fail to import into RSA ACE/Server database
RSA SecurID SID800 Authenticator seed records discarded during Token Import
During import of RSA SecurID SID800 Authenticator seed records, the Import Status Screen reports the following:

  Number of Tokens Imported:  0

  Number of Tokens Discarded:  <# of tokens in your tokens.xml file>

This screen appears without seeing the option to Overwrite or Discard Duplicate Records. This indicates that the tokens are not able to be imported into the ACE/Server database.
CauseYou are attempting to load RSA SecurID SID800 Authenticators into either RSA ACE/Server 5.2 or RSA Authentication Manager 6.0. Support for RSA SecurID SID800 Authenticators is not available until you apply patch 1 to your installation of RSA ACE/Server 5.2 or patch 2 for RSA Authentication Manager 6.0.x.
ResolutionSupport for RSA SecurID SID800 Authenticators is not available until you apply patch 1 to your installation of RSA ACE/Server 5.2 or patch 2 for RSA Authentication Manager 6.0.x. To obtain these patches, visit RSA SecurCare Online.

NOTE: This patch must be applied to your Primary, your Replica(s), and all Remote Administration Clients.
Legacy Article IDa26784

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