000022696 - RSA SecurID Authentication takes upwards of 30 seconds to complete

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022696
Applies ToRSA Authentication Agent 6.0.2 for Microsoft Windows
RSA Authentication Agent 6.1 for Microsoft Windows
IssueRSA SecurID Authentication takes upwards of 30 seconds to complete
CauseUsing an RSA Authentication Agent sdconf.rec file prior to version 6.x (which does not have a value for the sdoad service) can cause this behavior. The RSA Authentication Agent does not know which port to connect to for the Offline Data Daemon. Therefore, it tries a random port until it eventually times out, which is normally 30 seconds.
ResolutionTo resolve this issue, make sure to use an sdconf.rec file that comes from RSA Authentication Manager 6.x. These servers create sdconf.rec files that contain an entry for the Offline Data Daemon, so the Agent knows which port to connect to for Offline Day files and Windows Password Integration.
Legacy Article IDa29899

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