000020804 - RSA Keon Web PassPort offline users directed to authenticate to web when using virtual card

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000020804
Applies ToKeon Web PassPort Client
Keon Web PassPort 1.1.2
Microsoft Windows 2000 Advanced Server SP3
IssueRSA Keon Web PassPort offline users directed to authenticate to web when using virtual card
With Keon Web PassPort plugin (v1.1.2), when a user is working offline (not attached to the network, offline mode in Outlook) and they do not have their certs saved in the plugin, they are directed to authenticate to the web when sending a signed e-mail message. At this point, it will error out because they have no network connection.
CauseInternetCheckConnection() in _KipiIsNetworkAccessibleA() (kipinetwork.cpp) wasn't detecting the existing network connection correctly; it kept returning false even when the network and the server were up
ResolutionTo correct this issue, contact RSA Security Customer Support and ask for Keon Web PassPort 1.1.2 build 2 hot fix (tst00036438).
Legacy Article IDa18984

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