000018008 - Remote administration error : 'Unable to synchronize time with authentication server'

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018008
Applies ToRemote Administration
RSA ACE/Server
Issueremote administration fails on startup
Error : "Unable to synchronize time with authentication server"
CauseThis is an indication that the ACE/Server is not running or that the network link between the remote admin and the ACE/Server is down.
ResolutionTry to ping from the Remote admin system to the ace/server. If this fails, troubleshoot the network problem. Check to insure that the ace/server process is running. On Windows NT, check the Services applet under the Control Panel group. In UNIX, perform a ps -ef | grep ace. The results will show you if the ace/server process is running.
Legacy Article ID1.0.254131.2248413

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