000021281 - RSA ACE/Server 5.1 Quick Admin reports cannot be run using a login name with a domain prefix

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021281
Applies ToRSA ACE/Server 5.1 (no longer supported as of 7-14-2006)
RSA ACE/Server Quick Admin
IssueRSA ACE/Server 5.1 Quick Admin reports cannot be run using a login name with a domain prefix
If an administrator has a domain prefix as part of his login name, he cannot run reports using RSA ACE/Server 5.1 Quick Admin ( example: \na\jsmith)
Error: "You do not have the privileges necessary for viewing this information " when clicked on reports.
Resolution
This issue has been resolved in a hot fix to RSA ACE/Server 5.1. To obtain the fix, contact RSA Security Customer Support and reference tst00039918.

The hot fix consists the three files: ACECommProxy.jar, admin.jar and AcewebAdmin.jar. To install the fix, follow these steps:

1. Stop JRun on your Quick Admin Web server using the steps below:

  Windows:

  a. Navigate to Start Menu --> Settings --> Control Panel and double click Services

  b. Scroll down to the JRun Default Server, and highlight it

  c. Click "Stop" and wait for the service to stop

  UNIX:

  a. Go to your JRun install directory (the default is /opt/jrun/)

  b. Go to the 'bin' subdirectory

  c. Type 'jrun -stop default'

2. Copy the ACECommProxy.jar, admin.jar, and AcewebAdmin.jar files to the Quick Admin lib directory. The default location of lib directory is listed below:

  Windows:

  c:\program files\allaire\jrun\servers\default\quickadmin\WEB-INF\lib

  UNIX:

  /opt/jrun/servers/default/quickadmin/WEB-INF/lib

3. Start JRun on your Quick Admin Web server.

  Windows:

  a. Navigate to Start Menu --> Settings --> Control Panel and double click Services

  b. Scroll down to the JRun Default Server and highlight it

  c. Click "Start"

  UNIX:

  a. Go to your JRun install directory (the default is /opt/jrun/)

  b. Go to the 'bin' subdirectory

  c. Type 'jrun -start default'
Legacy Article IDa21962

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