000021428 - RSA ClearTrust servers will not start as a service

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021428
Applies ToRSA ClearTrust 5.5
Microsoft Windows
IssueRSA ClearTrust servers will not start as a service
Error: "Error 2: The system cannot find the file specified" in RSA ClearTrust when trying to start dispatcher service manually
CauseCorrupted registry entry
ResolutionCompare the registry entries under the following:

    My Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\RSAdispatch\Parameters

to the entries on a machine where ClearTrust services are starting up correctly.

To solve this problem, export the registry entries from the working ClearTrust server which starts up correctly and import them to the machine having troubles. Be sure your adapt (if needed) things like installation path, etc.

NOTE: If the service creating problems is not the dispatcher, just replace "RSAdispatch" with the service name creating issues, such as "RSAeserver" for the Entitlements Server, "RSAaserver" for the Authorization Server and "RSAlserver" for the Log Server.
Legacy Article IDa22914