|Applies To||RSA ACE/Agent for Web (Apache)|
|Issue||How to perform RSA SecurID authentication from web browser with locale settings|
Error: "HTTP 500 - Internal Server Error"
 12:57:28.436 File:genhtml.cpp Line:845 # Leaving ReadTemplate() : Error opening HTML template file:
|Cause||Locale settings in your browser have requested RSA SecurID authentication pages that do not exist on the web server. The solution regarding How to debug RSAACE/Agents running on UNIX shows the details of the locale. In the error message shown, the locale value is 'en-au'.|
|Resolution||To correct this issue, create the required files either by making a complete copy or by linking the directories. For the first option, perform the following steps (where an example Apache server is installed at /usr/local/apache and run as user 'nobody'):|
cp * nls/en-au
chown -R nobody nls/en-au
chgrp -R nobody nls/en-au
NOTE: The 'cp' command will give an error about not being able to copy 'nls'. This can be ignored.
|Legacy Article ID||a13362|