000021262 - RSA ClearTrust Authorization Server log file does not log browser IP address with some RSA ClearTrust Agents

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021262
Applies ToRSA ClearTrust Agent 4.0 for Sun ONE Web Server 6.0
RSA ClearTrust 5.0.1
IssueRSA ClearTrust Authorization Server log file does not log browser IP address with some RSA ClearTrust Agents
The RSA ClearTrust Authentication Server 5.0.1 does not log the "Browser IP Address" for sessions coming from RSA ClearTrust 4.0 Agent for Sun ONE 6.0 (and some other Agents). The correct log file entry should look as follows:

2004-04-19 02:34:22:629 EDT,User = user1,WebServer = server1,URI = /logon.asp,Client IP Address = 10.10.10.10,Client Port = 2775,Browser IP Address = 10.10.10.1 ,Result Code = 2,Result Action = Authentication Failure,Result Reason = Bad Password
Resolution
This issue has been resolved in a hot fix for RSA ClearTrust 5.0.1. Contact RSA Security Customer Support to obtain hot fix 5.0.1.114, or request the latest fix level (which is cumulative, and contains fixes from previous fix levels).

See this RSA ClearTrust 5.5 Authorization Server (AuthServer) does not report end user's IP address when using RSA ClearTrust Agent 4.0 or 4.5for RSA ClearTrust 5.5.2.
Legacy Article IDa21824

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