000021432 - How to configure Inter-Site Single Sign-On (ISSO) between RSA ClearTrust Agents 4.0.0.x and 3.0.2.x

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021432
Applies ToRSA ClearTrust 5.0.1
Sun Solaris 2.8
RSA ClearTrust Agent 4.0.0.x
RSA ClearTrust Agent 3.0.2.x
Inter-Site Single Sign-On (ISSO)
IssueHow to configure Inter-Site Single Sign-On (ISSO) between RSA ClearTrust Agents 4.0.0.x and 3.0.2.x
Agent log shows:

1093977305.572 540 22 2:ct_handle_request: return CT_AUTH_BAD_USERNAME, tries = 0, req_handled = TRUE
1093977305.583 540 23 1:ct_token_to_session: Warning: Stored hash do not match computed hash
1093977305.584 540 23 1:ct_token_to_session: Warning: Stored hash != Computed hash
1093977305.584 540 23 1:ct_token_to_session: Warning: Stored hash != Computed hash
1093977305.584 540 23 1:ct_token_to_session: Warning: Exhausted all available valid keys
1093977305.584 540 23 1:ct_token_to_session: Warning: Token is not validated
Agent log shows:

Aug 31, 2004 1:48:03 PM CDT - [1] - <Info> - [server_down] - #1 192.85.140.248:5615 down
Aug 31, 2004 1:48:03 PM CDT - [1] - <Info> - [server_down] - #0 192.85.140.249:5615 down
Dispatcher log shows:

2004-08-31 14:29:03:730 EDT,Event Type = ,Internal Error,Error = java.io.IOException: the SSL handshake failed: not expecting type
CauseThis is due to an incorrect shared secret key. Within the RSA ClearTrust Agent 3.0 for Web servers documentation, see section on "Generating a Shared Secret Using Keygen" on page 18 for the requirements of a valid secret key. Within the RSA ClearTrust Agent 4.0 for Web servers documentation, see the section on "Implementing SSO and ISSO for the requirements of a valid secret key.
ResolutionUse keygen to create a new shared secret key, or ensure that the entry within your webagent.conf file matches that specified within the KeyServer.sec file.
Legacy Article IDa22904

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