000021509 - Importing domain certificate fails in RSA Authentication Agent 6.0

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021509
Applies ToRSA Authentication Agent 6.0
IssueImporting domain certificate fails in RSA Authentication Agent 6.0
Error importing server certificate
Error: "Cannot read Server private key from file"
CauseBoth key files are not in the same location, or it's possible that the certificates password is higher than 16 characters during the certificate creation (must be 16 or less)
ResolutionTo import a server certificate, 2 files must be present - the servername.crt file and the associated servername.key file. To correct this issue, generate a new server certificate, and shorten the password to comply with RSA Security software's 16-character limit.

For more details on creating the certificate files using the RSA Authentication Agent Certificate Utility, see RSA Authentication Agent 6.0 documentation file named WinAgentAdmin.pdf, page 43.
Legacy Article IDa23329

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