000018142 - Not being prompted for New Pin or Next Tokencode by Shiva NAS at a client computer with the Shiva Security Pack installed

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 2Show Document
  • View in full screen mode

Article Content

Article Number000018142
Applies ToSPAP Authentication
Shiva LanRover
Shiva security pack is installed on the dial-up machine
IssueNot being prompted for New Pin or Next Tokencode by Shiva NAS at a client computer with the Shiva Security Pack installed
CauseThe NAS is not configured to use SPAP as the default authentication protocol.
ResolutionThe NAS must be configured to use SPAP as the default authentication protocol. The default order of precedence is SPAP, CHAP, PAP. When the NAS starts negotiation with SPAP, and the client can acknowledge SPAP (i.e. it has the Shiva Security Pack installed), then SPAP will be used and New Pin and Next Tokencode modes will work correctly through the Shiva Security Pack interface. If the protocol used is PAP, then New Pin and Next Tokencode modes will not work since the PAP protocol has no provision for requesting additional information from the user.

To verify the default Authentication Protocol on the Shiva NAS:

1. Start Shiva NetManager
2. Select the NAS that is being connected to from the
Macintosh client
3. Select Additional Configuration from the drop-down list
4. Look for a heading and entry with the format

        [PPP]
        DefaultAuthProto=

for the LanRover(tm) 4.02 and the LanRover Access
Switch 4.3.2, or

        [PhoneGroup*]
        PPPDefaultAuthProto=

for the LanRover Access Switch 4.5 and above.

The value that is set will be a hexadecimal value which corresponds to the following protocols:

        Old SPAP (used with early NetModem) = 0xC123
        SPAP version 3 = 0xC027
        CHAP = 0xC223
        PAP = 0xC023

If the value is not set, it will default to SPAP version 3.
Legacy Article ID6.0.1445042.2755551

Attachments

    Outcomes