000018195 - ISAPI filters sdiisflt.dll and sdiischk.dll Status appears as 'Not Loaded' Note: the filter referred to as sdiisflt.dll actually points to sdiis.dll

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018195
Applies ToRSA ACE/Agent for Web
RSA ACE/Agent for Windows
IssueISAPI filters sdiisflt.dll and sdiischk.dll Status appears as "Not Loaded"
Note: the filter referred to as sdiisflt.dll actually points to sdiis.dll
CauseIIS reporting of filter status is misleading
ResolutionWhen additional Web Sites (virtual sites) are configured on the IIS server, it is possible that more than one instance of the same filter is selected by protecting more than one Site.  The first instance will load the ISAPI filters sdiisflt.dll and sdiischk.dll, while each additional instance will "fail" to load the filter because the filter is loaded only once.

This is a reporting error in IIS and should be considered normal behavior.  As long as one instance of the filter is reported as "Loaded", the filter did load and is operational.

To check the filter status, open the property sheet for each Web Site (right click on the Site or select Action, then select Properties) and select the ISAPI Filters tab.  The Status window for one of the Sites will display a green up-arrow for each filter to indicate that the filter is loaded.
Legacy Article ID6.0.2161700.2814562

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