000018398 - RSA ClearTrust Admin GUI does not list any admin groups beyond 1000th in the list

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000018398
Applies ToRSA ClearTrust 5.5 Entitlements Server (EServer)
RSA ClearTrust 5.5 Entitlements Manager (Admin GUI)
IssueRSA ClearTrust Admin GUI does not list any admin groups beyond 1000th in the list
If there are more than 1000 ClearTrust administrative groups, the Entitlements Manager (Admin GUI) does not list administrative groups beyond the 1000th admin group. For example, on ClearTrust Admin GUI --> Manage Users --> User Groups --> Manage existing --> Edit a group. An attempt to associate an admin group to the user group will only show up to 1000 admin groups, and there's no way to select an admin group beyond the 1000th.
Cause

By default, ClearTrust Admin API returns a maximum of 1000 objects. Since ClearTrust admingui utilizes ADMIN API, it fails to list all administrative groups (beyond 1000 by default). This default limit can be changed by configuring a parameter in the eserver.conf with a higher value.

ResolutionTo correct this issue, add the parameter "cleartrust.eserver.api.max_object_count" (does not show up in eserver.conf by default) with a suitable value in eserver.conf to change the default limit of 1000 (number of objects returned by the RSA ClearTrust Admin API). Then, restart the Entitlements Server.
Legacy Article IDa20394

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