|Applies To||RSA ACE/Server 5.2|
|Issue||RSA ACE/Server 5.2 users get access denied when attempting to authenticate; message in RSA ACE/Server logs is "Access denied. Outside user time"|
RSA ACE/Server users are synchronized to an LDAP database. Within the 'Job options' of the synchronization job, the 'Disable/Enable users that are disabled/enabled in LDAP' is checked.
When users in LDAP are disabled, this will cause the same users in the ACE/Server database to be disabled
The message "Access denied. Outside user time." appears because the ACE/Server treats the message back for a disabled LDAP user to be treated as an invalid access time (message in log is Outside User Time). This is the same as a Temporary User whose Start/End Date has expired.
|Legacy Article ID||a23472|