000021587 - Microsoft Internet Security and Acceleration (ISA) Server 2004 stops accepting new connections  needs restart

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021587
Applies ToRSA ACE/Agent 5.6 for Windows
Microsoft Internet Security and Acceleration (ISA) Server 2004
Microsoft Windows Server 2003
IssueMicrosoft Internet Security and Acceleration (ISA) Server 2004 stops accepting new connections, needs restart
Problem appears after a user with a token in new PIN mode tries to authenticate to Microsoft Internet Security and Acceleration (ISA) Server 2004
ResolutionTo correct this issue, implement Microsoft Internet Security and Acceleration (ISA) Server 2004 and upgrade the RSA ACE/Agent version 5.5 on the ISA server to version 5.6.1 as recommended in the Implementation Guide at http://rsasecurity.agora.com/rsasecured/product.asp?id=1086.
Legacy Article IDa23761

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