000021319 - nCipher netHSM not detected during RSA Certificate Manager installation

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
Version 3Show Document
  • View in full screen mode

Article Content

Article Number000021319
Applies ToRSA Product Set: Digital Certificate Solutions
RSA Product/Service Type: Certificate Manager
RSA Version/Condition: 6.7 build 420
Platform: Microsoft Windows Server, Solaris
O/S Version: 2003, 10
Platform (Other): nCipher netHSM or nShield Software revision 10.5
IssueInstall RSA Certificate Manager using nCipher netHSM.
nCipher device not detected during RSA Certificate Manager installation.
The option for hardware-based SSL keys not appearing during RSA Certificate Manager installation.
 
CauseRSA Certificate Manager 6.7 (build 420 and earlier) cannot detect or use an nCipher based Security World that was initialized with the AES encryption algorithm.
 
ResolutionTo permit the nCipher HSM to be detected during RSA Certificate Manager installation, the appropriate nCipher Security World MUST be initialized with the 3DES encryption algorithm.
This issue has been fixed in RSA Certificate Manager 6.7 build 422 (and later), which supports nCipher based security worlds initialized with AES encryption algorithm.
Legacy Article IDa38460

Attachments

    Outcomes