000021763 - How to configure Documentum eRoom Server with RSA ClearTrust

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021763
Applies ToMicrosoft Windows 2000 SP4
Microsoft Windows Server 2003
RSA ClearTrust 5.5
RSA ClearTrust Agent for Microsoft IIS
Documentum eRoom Server 7.2.2
IssueHow to configure Documentum eRoom Server with RSA ClearTrust
After initial installation of the Documentum eRoom Server software, the product documentation and RSA integration document located at http://rsasecurity.agora.com/rsasecured/results.asp?product_program=110 states that a dialog box appears that reads "eRoom has detected pending file renames. This is most likely from a previously uncompleted install. You must restart your machine before installing the eRoom server". This appears even when no previous installation attempt was performed and after rebooting the machine.
CauseAn installation issue is causing the Documentum eRoom Server software from being properly installed. There can be a conflict if RSA ClearTrust Agent for Microsoft IIS is installed on the machine.
ResolutionUninstall RSA ClearTrust Agent for Microsoft IIS, then reboot the machine before completing the installation of the Documentum eRoom Server software. Reinstall RSA ClearTrust Agent for Microsoft Internet Information Services (IIS) after the eRoom installation is completed.
Legacy Article IDa25015

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