000022733 - RSA Authentication Manager 7.0 Beta installation fails at 2%

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022733
Applies ToRSA Authentication Manager 7.0 Beta 1
Red Hat Linux Advanced Server 3.x
IssueRSA Authentication Manager 7.0 Beta installation fails at 2%
The install logs locatated in /tmp show the following:

(Jan 6, 2006 7:47:36 AM), Install, com.rsa.am.install.actions.product.ExpandArchive, msg1, Looking for resources at index: 1636

(Jan 6, 2006 7:47:37 AM), Install, com.rsa.am.install.actions.product.ExpandArchive, msg1, Bytes in archive: 0

(Jan 6, 2006 7:48:12 AM), Install, com.installshield.wizardx.actions.ExecWizardAction, err, java.lang.NullPointerException

STACK_TRACE: 6

java.lang.NullPointerException

at com.installshield.util.ProcessExec.executeProcess(Unknown Source)

at com.installshield.wizardx.actions.ExecWizardAction.executeProcess(Unknown Source)

at com.installshield.wizardx.actions.ExecWizardAction.run(Unknown Source)

at java.lang.Thread.run(Unknown Source)
CauseDVD was incorrectly copied to Linux machine and some files are unreadible
ResolutionTo correct this issue, mount the DVD on a Microsoft Windows machine and burn the contents to an .ISO file. Then transfer the .ISO file to the Linux box and install directly from the image. Example of the command:

$ mkdir /mnt/jupiter_dvd

$ mount -o loop DVD_image/Jupiter_DVD.iso /mnt/jupiter_dvd
Legacy Article IDa30066

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