000022735 - RSA ClearTrust Agent installer crashes on Microsoft Windows Server 2003 SP1

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022735
Applies ToIBM WebSphere 5.1
Microsoft Internet Information Services 6.0  (IIS 6.0)
Microsoft Windows Server 2003
RSA ClearTrust Agent 4.5
RSA ClearTrust Agent 4.6
IssueRSA ClearTrust Agent installer crashes on Microsoft Windows Server 2003 SP1
InstallAnywhere process stops unexpectedly while installing RSA ClearTrust Agent
CauseRSA InstallAnywhere installer causes problem during installation that is trapped by the Windows Data Execution Prevention program (DEP)
ResolutionTo correct this issue, temporarily exclude the installer from Windows DEP by following these steps:

1. Right click "My Computer" and select the Advanced Tab

2. Under "Performance", click Settings, select the Data Execution Prevention tab, and click the Add button

3. Navigate to the RSA ClearTrust Agent 4.6 installer directory and select setup.exe

4. Check the checkbox beside InstallAnywhere Self Extractor to exclude this program from checking

5. Run the Agent installer as normal. You may remove the DEP exception for this program after the installation has completed.
Workaround
Applied Microsoft Windows Server 2003 SP1, which includes the Windows Data Execution Prevention (DEP) utility
Legacy Article IDa30111

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