000022737 - How to connect installed RSA ClearTrust Servers to Oracle datastore

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000022737
Applies ToRSA ClearTrust 5.5.3 Entitlements Manager (Admin GUI)
Oracle 9i
Microsoft Windows Server 2003 SP1
RSA ClearTrust 5.5.3 Entitlements Manager (Admin GUI)
Java Runtime Environment 1.4.2
IssueHow to connect installed RSA ClearTrust Servers to Oracle datastore
Error: "An Unexpected error has occurred" in web browser when user logs into RSA ClearTrust Entitlements Manager (Admin GUI)
RSA ClearTrust AServer.log shows:

sequence_number=1,2006-03-28 09:13:12:581 PST,messageID=-2,internal_error,description='SQLException : Code:600;TextORA-00600: internal error code  arguments: [ttcgcshnd-1]  [0]  []  []  []  []  []  []
',details='sirrus.da.exception.DataStoreException: SQLException : Code:600;TextORA-00600: internal error code  arguments: [ttcgcshnd-1]  [0]  []  []  []  []  []  []
'
sequence_number=2,2006-03-28 09:13:13:354 PST,messageID=3000,event_type=Server Bootstrap,server_process=ClearTrust Authorization Server,server_version=Version 5.5.3 (Build 2568)
CauseThe "ORA-00600 ttcgcshnd-1" error is due to the JRE/JSDK incompatibility with the classes12.zip or ojdbc14.zip. In particular:

- If the system has JSDK/JRE version before 1.4.x then the classes12.zip should be used

- If the system has JSDK/JRE version 1.4.x or later then the ojdbc14.zip should be used
Resolutionojdbc14.zip and classes12.zip are available for download from Oracle - use the following steps to install them:

1. Shut down RSA ClearTrust servers

2. Obtain the ojdbc14.zip file

3. Copy ojdbc14.zip file to <ClearTrust INSTALL ROOT>\lib

4. Reboot your Windows 2003 machine

5. Start ClearTrust server and authenticate into Admin GUI
Legacy Article IDa30156

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