000021920 - RSA Authentication Manager 6.0 user gets access denied; Administrator sees a passcode reuse attack message in the activity log

Document created by RSA Customer Support Employee on Jun 16, 2016Last modified by RSA Customer Support Employee on Apr 21, 2017
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Article Number000021920
Applies ToRSA Product Set: SecurID
RSA Product/Service Type: Authentication Manager
RSA Version/Condition: 6.0
IssueAn RSA Authentication Manager 6.0 user gets the message access denied when authenticating.  The RSA administrator sees a Passcode Reuse Attack message in the authentication activity log.
CauseThere is a problem that exists if an agent host is set to create verifiable authentications, and a user goes from lost to not lost and tries to authenticate in a short time frame to that agent.
ResolutionThis issue has been corrected in a hot fix for RSA Authentication Manager 6.0 for Windows. Contact RSA Customer Support and request hot fix tst00043189.
WorkaroundUser is changed from Lost (after using an emergency access tokencode) to Not Lost.
Legacy Article IDa25752